Terms of Use

Last updated: 2026-07-04

Welcome to Allenby Solutions. These terms of use ("Terms") govern your use of the website allenbysolutions.ca (the "Site") and the services offered by Allenby Solutions ("we," "our," "us"). By using our Site or services, you accept these Terms in full.

1. Definitions

• "Client": any person or business that retains our services.
• "Services": design and deployment of AI automation solutions, voice agents, telephony, SMS, social messaging, workflow automation, modern bookkeeping, administrative automation and related services.
• "Deliverables": any output produced as part of our services (automations, scripts, configurations, documents, etc.).

2. Description of Services

Allenby Solutions provides design, integration and deployment of intelligent systems for Canadian SMBs, including:

• Bilingual AI voice agents
• Telephony, SMS and voicemail
• Social messaging (Facebook Messenger and Instagram Direct) in a unified inbox
• AI assistant and workflow automation
• Modern bookkeeping systems and administrative automation
• Platform and CRM integration

The precise terms of each engagement are set out in a separate agreement (quote, contract or purchase order) signed by both parties.

3. Use of Artificial Intelligence (AI)

Our services may incorporate artificial intelligence technologies, notably for voice agents, message replies, data categorization and task automation. By using our services, you acknowledge and accept that:

• Voice agents and AI systems may occasionally produce inaccurate or unexpected responses.
• Conversations with our voice agents may be recorded and analyzed for quality-improvement and compliance purposes.
• We provide human-handoff mechanisms where appropriate.
• You remain responsible for supervising and validating the output produced by automated systems.

4. Client Obligations

The Client agrees to:

• Provide the accurate and complete information necessary to deliver the services.
• Keep its access credentials to integrated platforms confidential.
• Comply with applicable laws, notably CASL (anti-spam) for marketing SMS and email.
• Obtain the explicit consent of its own customers before using voice agents or automated SMS toward them.
• When connecting a Facebook Page or Instagram account, comply with the Meta Platform Terms and hold the rights and consents required to manage and reply to that page or account's messages.
• Not use our services for illegal, fraudulent or unethical purposes.

5. Rates and Billing

• Our rates are set out in the applicable quote or contract.
• Payments are due per the agreed terms (often: 50% on signing, balance on delivery, or monthly subscription).
• Payments more than 30 days late may result in suspension of services.
• Applicable taxes (GST, QST) are extra.

6. Term and Termination

• One-time services end upon delivery of the Deliverables.
• Ongoing subscriptions renew automatically at the agreed frequency.
• Either party may terminate a subscription with 30 days' written notice.
• We reserve the right to suspend or terminate services for a serious breach of these Terms.

7. Intellectual Property

• Allenby Solutions' internal methodologies, tools and processes remain our exclusive property.
• Deliverables specifically created for a Client (custom configurations, scripts) belong to the Client after full payment.
• Third-party software used (QuickBooks, Zapier, etc.) remains the property of its respective vendors.

8. Confidentiality

We treat all Client information as strictly confidential. The processing of personal information is governed by our Privacy Policy, compliant with PIPEDA (Canada) and Law 25 (Quebec).

9. Limitation of Liability

To the fullest extent permitted by law:

• Our services are provided "as is" and "as available."
• We do not warrant that services will be uninterrupted, error-free, or that they will meet all of the Client's needs.
• Our total liability to the Client for any damages is limited to the amount of fees paid by the Client during the 12 months preceding the event giving rise to the claim.
• We are not liable for indirect, incidental, special or consequential damages.

10. Indemnification

The Client agrees to indemnify and hold Allenby Solutions harmless from any claim arising from: its non-compliant use of our services; its violation of applicable laws (CASL, CRTC, Meta Platform Terms, etc.); or the misuse of the automations delivered.

11. Force Majeure

We are not liable for delay or non-performance of services caused by events beyond our reasonable control, including outages of third-party providers (Twilio, Meta, Google, AI providers, etc.), natural disasters, or other force-majeure events.

12. Changes to the Terms

We may update these Terms at any time. Changes take effect upon publication on this page. The "last updated" date at the top indicates the current version. Continued use of our services after a change constitutes your acceptance of the new Terms.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of the Province of Quebec and applicable Canadian federal law. Any dispute shall be subject to the exclusive jurisdiction of the courts of the judicial district of Hull (Gatineau), Quebec.

14. Miscellaneous

• Severability: if any clause is held invalid, the remaining clauses stay in effect.
• No waiver: failure to exercise a right does not constitute a waiver of that right.
• Entire agreement: these Terms, together with the signed quote/contract, constitute the entire agreement between the parties.

15. Contact Us

For any questions about these Terms:

Allenby Solutions
Email: info@allenbysolutions.ca
Phone: 1-819-303-4433
Gatineau / Ottawa, QC/ON, Canada